PUBLIC OFFER CONTRACT

This contract is made between the ISKYPOOL internet store, hereinafter referred to as the "Internet Store," and the user of the services of the internet store, hereinafter referred to as the "Buyer," and defines the terms and conditions for purchasing goods through the website of the internet store WWW.ISKYPOOL.COM.

1. GENERAL TERMS

1.1. ISKYPOOL FZ-LLC, license number 5031900, publishes this sales contract, which is a public offer contract addressed to individuals and legal entities in accordance with the laws of the United Arab Emirates (hereinafter referred to as the "Law of the UAE").

1.2. This public offer (hereinafter referred to as the "Offer") defines all the essential terms of the contract between ISKYPOOL FZ-LLC and the person who accepts the Offer.

1.3. This contract is concluded between the Buyer and the internet store at the moment of placing the order.

1.4. The Offer can be accepted by any individual or legal entity within any country who intends to purchase goods and/or services sold/provided by ISKYPOOL FZ-LLC through the online store located at WWW.ISKYPOOL.COM.

1.5. The Buyer unconditionally accepts all the terms set forth in the Offer in full (i.e., in its entirety and without exceptions).

1.6. By accepting the terms of this contract (i.e., the public offer of the internet store), the individual or legal entity making the acceptance becomes the Buyer.

1.7. Acceptance is the receipt by the Seller of a message about the intention of an individual or legal entity to purchase goods under the conditions proposed by the Seller.

1.8. The Offer, all its attachments, and all additional information about the goods/services of ISKYPOOL FZ-LLC are published on the website WWW.ISKYPOOL.COM.

2. STATUS OF THE INTERNET STORE

2.1. The ISKYPOOL internet store is owned by ISKYPOOL FZ-LLC and is intended for organizing remote sales of goods via the internet.

2.2. Transactions of the internet store are governed by the sales contract (see below) under the conditions of the public offer posted at www.iskypool.com. By accepting the Offer (i.e., paying for the order placed in the internet store), the Buyer acquires ownership of the goods under the terms of the sales contract.

2.3. The internet store is not responsible for the content and accuracy of the information provided by the Buyer when placing an order.

3. STATUS OF THE BUYER

3.1. The Buyer is responsible for the accuracy of the information provided when placing an order and its freedom from claims by third parties.

3.2. The Buyer confirms their agreement with the conditions set forth in this Contract by checking the box "I have read the Terms of the Contract in full, I understand all the terms of the Contract, and I agree with all the terms of the Contract" when placing the order.

3.3. The information provided by the Buyer is confidential. By providing their personal data, registering on the website, or filling out an application, the Buyer gives consent for the processing of their personal data for the purpose of executing the user agreement. The internet store uses the information about the Buyer solely for the operation of the internet store (sending notifications about order fulfillment, etc.) and in cases specified in this Offer Agreement.

3.4. The goods are purchased by the Buyer exclusively for personal, family, or household use, unrelated to business activities. Using the online store to view and select goods, as well as to place an order, is free of charge for the Buyer.

4. SUBJECT OF THE OFFER

4.1. The Seller, based on orders from the Buyer, sells goods to the Buyer in accordance with the terms and prices established by the Seller in the Offer and its attachments.

4.2. Delivery of goods ordered and paid by the Buyer is carried out by the Seller or the Carrier. The Buyer has the right to pick up the goods from the Seller’s warehouse independently (self-pickup). When placing an order, the Buyer is given the option to choose the delivery method.

4.3. The relationship between the Buyer and the Seller is governed by the laws of the United Arab Emirates, as well as other regulatory legal acts adopted in accordance with them.

4.4. An individual or legal entity is considered to have accepted all the terms of the Offer (acceptance of the Offer) and its attachments in full and without exceptions from the moment the Seller receives a message about the Buyer’s intention to purchase goods under the terms proposed by the Seller. Upon acceptance of the Offer, the individual or legal entity is considered to have concluded a sales contract with the Seller and acquires the status of the Buyer.

5. PROCEDURE FOR CONCLUDING A SALES CONTRACT

5.1. The Buyer can place an order independently on the website of the internet store or through a manager via the phone numbers listed on the website under the terms of the sales contract (public offer of the internet store).

5.2. When placing an order in the internet store, the Buyer must provide the following information:

• Full name (for individuals) or full legal name, tax identification number (for legal entities);

• Delivery address of the goods;

• Contact phone number and email address of the Buyer.

5.3. The Buyer expresses their intent by entering the relevant information into the order form in the online store or by submitting an application through the internet store manager or via email.

5.4. The internet store does not edit the information provided by the Buyer.

5.5. To receive a paper copy of the sales contract, the Buyer can send a request via email or phone as listed on the website.

6. INFORMATION ABOUT THE GOODS

6.1. The goods are presented on the website through graphic images-samples, which are the property of the internet store.

6.2. Each graphic image-sample is accompanied by textual information: name, size range (if applicable), price, and description of the goods.

6.3. All informational materials presented in the internet store are for reference purposes and may not fully convey information about the properties and characteristics of the goods, including colors, sizes, and shapes. In case the Buyer has questions about the properties and characteristics of the goods, the Buyer should contact the Seller before placing the order.

6.4. At the Buyer’s request, the internet store manager is obligated to provide (by phone or email) additional information necessary and sufficient for the Buyer to make a decision about purchasing the goods.

6.5. The Buyer is notified that by purchasing a product with a discount due to its defects, they lose the right to later claim those defects.

6.6. The Buyer is notified by the Seller that the goods listed separately on the invoice are not considered a set.

7. ORDERING THE GOODS

7.1. The Buyer has the right to order any product presented in the internet store. Each product can be ordered in any quantity. Exceptions to this rule are specified in the description of each product in case of promotions, removal from sale, etc.

7.2. The order can be placed by the Buyer via the phone numbers listed on the website or independently on the website.

7.3. After placing the order, the Seller confirms the order by sending an email to the Buyer with information confirming the order acceptance, specifying the name, size, price of the selected goods, and the total order amount, or the internet store manager contacts the Buyer by phone.

7.4. If the product is out of stock, the internet store manager must notify the Buyer (by phone or email).

7.5. The Buyer has the right to pre-order a product temporarily out of stock.

7.6. In case of product unavailability, the Buyer may substitute it with another product or cancel the order.

7.7. The delivery time for goods is no more than 30 days and begins the day after the Seller receives the message about the Buyer’s intent to purchase goods under the terms proposed by the Seller.

8. PRICE OF THE GOODS

8.1. The price of the goods in the internet store is stated in Kazakhstani Tenge per unit of the goods.

8.2. The price listed on the website can be changed by the internet store unilaterally; however, the price of the goods ordered and paid for by the Buyer is not subject to change.

8.3. The total cost of the order includes the catalog price of the goods, delivery cost, and lifting fees.

8.4. The cost of services provided to the Buyer by the Seller when purchasing goods in the internet store is specified in the “Payment and Delivery” section.

9. PAYMENT FOR THE GOODS

9.1. The methods and procedure for payment for the goods are specified on the website in the “Payment and Delivery” section. If necessary, the payment procedure and conditions for the ordered goods are agreed upon by the Buyer with the internet store manager.

9.2. In case of cash payment, the Buyer must pay the price of the goods at the moment of delivery by handing the money to the internet store representative who will deliver the goods.

9.3. Non-cash payment is made according to the issued invoice within three banking days. Once the funds are credited to the Seller’s account, the internet store manager agrees with the Buyer on the delivery time. In case of non-cash payment, the Buyer’s obligation to pay for the goods is considered fulfilled once the corresponding funds are credited to the Seller's account.

9.4. The Buyer pays for the order by any method selected in the internet store.

9.5. Payments between the Parties for the order are made in Kazakhstani Tenge.

10. DELIVERY OF GOODS

10.1. The methods, procedure, and delivery time for the goods are specified on the website in the “Payment and Delivery” section. The delivery procedure and conditions for the ordered goods are agreed upon by the Buyer with the internet store manager.

10.2. Self-pickup:

10.2.1. The Seller confirms the receipt of the order by phone or email to the Buyer and agrees on the pickup date.

10.2.2. The Buyer pays (in cash) and receives the order at the Seller's warehouse location. The addresses, contacts, and working hours of the warehouses are listed on the Seller’s website in the “Contacts” section. In case of non-cash payment, the Seller additionally confirms with the Buyer by phone or email that the payment has been credited to the Seller’s account and only after that agrees on the pickup date.

10.2.3. Ownership and risk of accidental loss, destruction, or damage to the goods pass to the Buyer when the goods are handed over to the Buyer or their representative.

10.3. Delivery by the Seller:

10.3.1. Ownership and risk of accidental loss, destruction, or damage to the goods pass to the Buyer when the goods are handed over to the Buyer or their representative at the place of execution of the contract, with the signing of the acceptance certificate (bill of lading).

10.3.2. When delivering, the goods are handed over to the Buyer or their representative.

10.4. Delivery by the Carrier:

10.4.1. Ownership and risk of accidental loss, destruction, or damage to the goods pass from the Seller to the Buyer or the Carrier (according to the agreement between the Buyer and the Carrier) once the goods are transferred to the Carrier at the place of execution of the contract with the signing of the acceptance certificate (bill of lading, transport note, and/or waybill).

10.4.2. The obligation to deliver the goods to the Buyer is considered fulfilled when the goods are handed over to the Carrier.

10.4.3. The delivery cost for each order is calculated based on the weight and volume of all ordered goods, the delivery address, the carrier’s tariffs, and is paid by the Buyer.

10.5. The Buyer must accept the goods in terms of quantity and assortment at the time of receipt.

10.6. Upon receipt of the goods, the Buyer must check their compliance with the bill of lading in the presence of the Seller's representative (carrier) and verify the name, quantity, quality, and completeness of the goods.

10.7. The Buyer or their representative, upon receiving the goods, confirms by signature on the bill of lading that they have no claims regarding the appearance and completeness of the goods.

11. PRODUCT WARRANTIES

11.1. The warranty period for the product is 6 (six) months from the moment the product is handed over to the Buyer or their Representative, unless otherwise specified in a supplementary agreement. The warranty does not cover products that are used improperly or in violation of the operating rules established for that type of product, as well as those specified in this agreement.

12. RETURN OF GOODS

12.1. The Buyer has the right to refuse the product at any time before it is dispatched to the logistics company for delivery to the destination country.

12.2. The return of goods of proper quality is possible if their commercial appearance (packaging), consumer properties, and the document confirming the fact and terms of the purchase of the product are preserved.

12.3. The Buyer cannot refuse products of proper quality that have individually defined characteristics if the product is intended exclusively for the Buyer (e.g., non-standard (custom) sizes and others). Confirmation of the product’s individually defined characteristics is indicated by differences in the content and size of the product compared to the description in the online store.

12.4. Returns of goods, in cases provided by law and this Agreement, must be made to the addresses listed in the "Contacts" section of the website.

12.5. If the Buyer refuses the goods of proper quality, the Seller will refund the amount paid under the agreement, excluding the Seller's delivery costs for the returned product, within 15 days from the date the Buyer submits the relevant request.

12.6. If the refund is made separately from the return of the goods, the refund will be issued by the Seller in cash at the Seller's location or via bank transfer to the account from which the Buyer made the payment or to another account provided by the Buyer.

12.7. The method of refund described in this section may also be used by the Seller in other cases of refund of money provided for by this agreement and the legislation of the United Arab Emirates.

13. RESPONSIBILITY OF THE PARTIES

13.1. The parties are responsible in accordance with the legislation of the United Arab Emirates.

13.2. The Seller is not liable for any damage caused to the Buyer due to improper use of the products ordered from the online store.

13.3. The parties are exempt from liability for non-performance or improper performance of obligations under the agreement during the period of force majeure.

14. OTHER TERMS

14.1. The relations between the Buyer and the Seller are governed by the legislation of the United Arab Emirates.

14.2. If necessary, the Seller and the Buyer may at any time formalize a sales agreement in the form of a written bilateral agreement that does not contradict the provisions of this offer.

14.3. In case of any questions or claims from the Buyer, they should contact the sales department of ISKYPOOL FZ-LLC at: +971 55 6577171 or by email: info@iskypool.com

14.4. This agreement comes into effect from the date the Buyer accepts this offer and remains in effect until all obligations of the parties are fulfilled.

14.5. All disputes and disagreements arising during the performance of the obligations under this agreement are to be resolved through negotiations. If they cannot be resolved, the parties have the right to seek judicial protection of their interests.

14.6. The online store reserves the right to expand or reduce the product offerings on the website, regulate access to the purchase of any goods, as well as suspend or discontinue the sale of any goods at its discretion.

15. SELLER’S ADDRESS AND DETAILS

Name: ISKYPOOL FZ-LLC

Legal address: FDRK6743, Compass building, Al Shohada Road, Al Hamra Industrial Zone, Ras Al Khaimah, United Arab Emirates.

License No: 5031900
IBAN: AE54 0400 0006 5352 8531 002
The National Bank of Ras Al Khaimah (P.S.C)

SWIFT: NRAKAEAK